DELIVERY & RETURN

Shipping & Delivery Policy

Processing Time

Orders placed on Hurav.com are processed within two (2) business days following confirmation of payment.

Delivery Timeframe

Standard delivery generally requires three to seven (3–7) business days after shipment. At this time, expedited shipping or date-specific delivery services are not available.

Shipping Coverage

We currently ship to the 48 contiguous states of the United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, or U.S. Armed Forces addresses (AA/AE/AP).

Free Standard Shipping

Available to most areas. Additional surcharges may apply to certain remote or hard-to-reach locations; we’ll notify you prior to shipping.

Carrier & Tracking

Orders are shipped via UPS or FedEx. Upon shipment, customers will receive a confirmation email containing tracking details. It is the customer’s responsibility to monitor tracking and ensure availability for delivery.

Delivery Responsibility

We are not responsible for shipments that carriers record as “Delivered.” If a package is marked as delivered but not received, the customer must file a claim directly with the carrier. Once compensation is issued by the carrier, we will either provide a replacement product or forward the carrier’s compensation to the customer.

Limitation of Liability

We are not responsible for delays caused by third-party carriers, weather conditions, natural events, or circumstances beyond our control. Delivery dates are estimates only and not guaranteed.

Cancellation Policy

  • Before Shipment: Orders may be cancelled within 1 hour of purchase at no cost, provided the order has not yet been processed or shipped.

  • After Processing/Shipment: Once an order has been processed or shipped, cancellations are no longer possible. Customers may instead request a return under the terms of our Return & Refund Policy.

  • Refund Method: Approved cancellations will be refunded to the original form of payment within 2–5 business days. Actual posting times may vary depending on the financial institution.

Limitation of Liability: We are not responsible for delays in cancellation requests, including those caused by time zone differences, communication issues, or technical errors. If your order has already been processed or dispatched at the time of your cancellation request, it will not be eligible for cancellation.

Return & Refund Policy

30-Day Return Policy

Excludes clearance items

Eligible products may be returned within 30 days of receipt, provided that:

  • Prior Approval Required: Customers must notify us and receive explicit approval before returning items. Unauthorized returns will not be accepted.

  • Customer Responsibility: Customers are responsible for managing the return process, packaging items securely to prevent transit damage, and handing off packages to our designated carriers.

  • Product Condition: Products must be new, unused, and resalable, with all original packaging and accessories included.

  • Return Shipping: We cover all return shipping costs. Detailed shipping instructions or a prepaid label will be provided upon return approval.

  • Restocking Fee: A 25% restocking fee applies to standard returns. This covers a portion of original outgoing shipping, handling, inspection, testing, repackaging materials, and resale value adjustment.

Refunds

  • Inspection & Processing: Once received and inspected, the refund less the 25% restocking fee will be processed if the item is returned in good condition as stated above.

  • Payment Method: Refunds are issued exclusively to the original form of payment.

  • Processing Time: Approved refunds typically take two to five (2–5) business days to appear, depending on your financial institution's processing timeline.

  • Restocking Fee Policy: The 25% restocking fee is non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item shipped).

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  1. Items returned without prior authorization and written approval from our team.

  2. Return requests made outside the 30-day period without prior special arrangement.

  3. Products returned in used, damaged, altered, or incomplete condition.

  4. Packages returned due to an incorrect shipping address provided by the customer, customer unavailability, or unauthorized refusal of delivery.